Shipping policy
TRY VERA
Shipping Policy
Last updated: September 8, 2026
Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding federal holidays). You will receive an email confirmation with your order number immediately after purchase, and a second email with your tracking number once your order ships.
Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Times
Most orders arrive within 7-18 business days from the shipment date. Delivery times vary depending on your location and the shipping carrier. Some orders may take longer depending on carrier volume, customs processing, or circumstances outside of our control.
These are estimated delivery windows, not guaranteed delivery dates. Try Vera is not responsible for shipping delays caused by the carrier, weather, customs, high carrier volume, natural disasters, or any events outside of our control. Once your order is handed off to the shipping carrier, delivery times are determined entirely by the carrier.
Shipping rates are calculated at checkout based on your location and selected shipping method.
Order Tracking
Every order includes tracking. Your tracking number will be emailed to you once your order ships. You can track your order at any time using the tracking link provided in your shipping confirmation email.
If you do not receive a shipping confirmation email within 3 business days of placing your order, check your spam or junk folder first, then contact us at support@tryvera.ca.
Shipping Address
It is your sole responsibility to provide a correct, complete, and deliverable shipping address at checkout. Please double-check your address before completing your purchase.
Try Vera is not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping. If you need to change your shipping address after placing your order, contact us at support@tryvera.ca within 24 hours. After 24 hours, your order will be processed and we will be unable to modify the shipping address.
Delivery Confirmation
Once your order is marked as delivered by the shipping carrier, it is considered received. A carrier-confirmed delivery constitutes proof of fulfillment.
Try Vera's responsibility for your order ends at the point of carrier-confirmed delivery. Orders marked as delivered are not eligible for a refund, replacement, or reshipment.
If your order is marked as delivered and you cannot locate your package, you may contact us at support@tryvera.ca within 24 hours of the delivery date. We will make reasonable efforts to assist, but this is not a guarantee of resolution, replacement, or refund. Claims made more than 24 hours after the carrier-confirmed delivery date will not be considered.
We strongly recommend shipping to a secure location where someone can receive the package. If your area is prone to package theft, consider shipping to a workplace, PO Box, or an alternate secure address.
Try Vera is not responsible for packages stolen after carrier-confirmed delivery. If you believe your package was stolen, we recommend filing a police report with your local authorities and a claim with the shipping carrier directly.
Damaged Shipments
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@tryvera.ca with a photo of the damaged product or packaging. We will send a replacement at no charge. Claims made more than 48 hours after delivery may not be eligible for a replacement.
Shipping Delays
Shipping times are estimates and may vary. Try Vera is not responsible for delays once the order has been handed off to the shipping carrier. If your order has not arrived within 25 business days of the shipment date, contact us at support@tryvera.ca and we will investigate with the carrier.
A delayed shipment does not constitute grounds for a chargeback or payment dispute. Please contact us first and we will work with you to resolve it.
Order Modifications and Cancellations
If you need to modify or cancel your order, you must contact us at support@tryvera.ca within 24 hours of placing it. After 24 hours, your order will be processed and shipped and we will be unable to cancel, modify, or redirect it.
Contact
For any questions about shipping or your order status:
Email: support@tryvera.ca
Response time: Within 24 hours, Monday-Friday