Refund policy

TRY VERA

Refund Policy

Last updated: September 27, 2026

By placing an order on tryvera.ca, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety. This policy constitutes a binding agreement between you and TryVera.

Age Requirement

You must be 18 years of age or older to purchase from tryvera.ca. By placing an order, you confirm that you are at least 18 years old and are legally able to enter into a binding agreement.

Order Cancellations

If you need to cancel your first order, you must email support@tryvera.ca within 24 hours of placing it and provide a reason for cancellation. Cancellation of first orders is reviewed on a case-by-case basis and is subject to approval. If your order has already been processed and shipped, it cannot be cancelled.

After 24 hours, your order will be processed and shipped and we will be unable to cancel, modify, or redirect it. Once an order has shipped, it is no longer eligible for cancellation and must go through our refund process below.

It is your sole responsibility to ensure that all information provided at checkout, including your shipping address, email address, and billing details, is accurate and complete. TryVera is not responsible for orders shipped to incorrect or incomplete addresses due to customer error. If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of reshipping.

Product Responsibility & Health Disclaimer

TryVera Overflow Moringa Gummies is a dietary supplement. These statements have not been evaluated by the Food and Drug Administration or Health Canada. This product is not intended to diagnose, treat, cure, or prevent any disease.

By purchasing and consuming this product, you acknowledge and agree to the following:

You are solely responsible for reviewing the full ingredient list and supplement facts before taking this product. All ingredients are clearly listed on the product packaging and on the product page at tryvera.ca.

You are solely responsible for consulting with your physician, pharmacist, or qualified healthcare provider before starting this or any supplement, especially if you are pregnant, nursing, taking medication, have a known medical condition, or have known food allergies or sensitivities.

TryVera is not responsible or liable for any adverse reactions, side effects, digestive discomfort, allergic reactions, or any other health-related effects that may occur from the use of this product. This includes but is not limited to stomach discomfort, nausea, diarrhea, headaches, skin reactions, or any interaction with medications or pre-existing conditions.

Individual results and experiences vary. By placing an order, you acknowledge that you assume full responsibility for your decision to consume this product and that you have had the opportunity to review the ingredients and consult a healthcare provider prior to use.

Adverse reactions to the product do not constitute a product defect and are not grounds for a chargeback or payment dispute. If you experience discomfort, discontinue use and consult your healthcare provider. In cases where a customer experiences a verified adverse reaction, TryVera may, at its sole discretion, offer a partial refund of up to 25% of the order value. Full refunds under the 30-Day Money-Back Guarantee are available for dissatisfaction with results, not for adverse reactions resulting from the customer's failure to review ingredients or consult a healthcare provider prior to use.

30-Day Money-Back Guarantee

We stand behind TryVera Overflow with a 30-Day Money-Back Guarantee. If you are not satisfied with your results for any reason, you have 30 days from the date your order is marked as delivered by the carrier to request a full refund. The 30-day window begins on the carrier-confirmed delivery date, not the purchase date.

You do not need to return the product. Keep it. We do not want you to pay for something that did not work for you.

To request a refund, email support@tryvera.ca with your order number. Our team will respond and process your refund within 24 hours. One email is all it takes. No phone calls, no portal, no hoops. We respond faster than most banks process a dispute.

The 30-Day Money-Back Guarantee applies to your first order only. Subscription renewal orders are not covered by this guarantee. See our Subscription Refund Policy below.

Subscription Refund Policy

When you select "Subscribe & Save" at checkout, you are enrolling in an automatic recurring subscription. You will receive a confirmation email after your first purchase confirming your subscription details, billing date, and how to manage your subscription.

Your first subscription order is covered by the 30-Day Money-Back Guarantee above.

Subscription renewal orders that have been billed and processed cannot be cancelled or refunded. Subscription orders are automatically processed and shipped immediately upon billing. It is your responsibility to cancel your subscription at least 24 hours before your next billing date if you no longer wish to receive shipments.

You can cancel your subscription at any time through the Customer Portal on our website or by emailing support@tryvera.ca. Full subscription terms are outlined in our Purchase, Subscription & Cancellation Policy.

Refund Processing

Once approved, your refund will be issued to your original payment method within 5-7 business days. You will receive an email confirmation when it has been processed. Please allow an additional 3-5 business days for the refund to appear on your statement depending on your bank or credit card company.

Refunds are only issued to the original payment method used at checkout. We cannot issue refunds to a different card, account, or payment method.

If more than 15 business days have passed since we approved your refund, contact us at support@tryvera.ca.

Delivery & Shipping Responsibility

It is the customer's sole responsibility to provide a correct, complete, and deliverable shipping address at checkout. TryVera is not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer.

Once an order is marked as delivered by the shipping carrier, TryVera's responsibility for that order ends. A carrier-confirmed delivery constitutes proof that the order was fulfilled and received. Orders marked as delivered by the carrier are not eligible for a refund, replacement, or reshipment under any circumstances.

If your order is marked as delivered and you are unable to locate your package, you may contact us at support@tryvera.ca within 48 hours of the carrier-confirmed delivery date. We will make reasonable efforts to assist you in locating your package, but this is not a guarantee of resolution, replacement, or refund. After 48 hours from the carrier-confirmed delivery date, no claims for undelivered packages will be considered.

We strongly recommend using a secure delivery location. If your area is prone to package theft, consider shipping to a workplace, PO Box, or a location where someone can receive the package in person. TryVera is not responsible for packages stolen after carrier-confirmed delivery.

If you believe your package was stolen, we recommend filing a police report with your local authorities and a claim with the shipping carrier directly.

Damages and Defects

Please inspect your order upon delivery. If the item is damaged, defective, or if you received the wrong product, contact us within 48 hours at support@tryvera.ca with a photo of the issue. We will send a replacement at no charge. Claims made more than 48 hours after delivery may not be eligible for a replacement.

Billing Descriptor

Charges from TryVera will appear on your bank or credit card statement as TryVera. If you do not recognize a charge, please check your email for an order confirmation from support@tryvera.ca before contacting your bank. You can also email us at support@tryvera.ca and we will confirm your order details within 24 hours.

For subscription charges, please review your subscription confirmation email for your billing schedule and amount before contacting your bank. Recurring charges from your subscription are not unauthorized transactions if you enrolled in Subscribe & Save at checkout.

Exceptions

The 30-Day Money-Back Guarantee is limited to one refund per customer, per household, per payment method. Orders placed from the same household, billing address, or payment method as a previously refunded order are not eligible for a second guarantee refund.

Refunds will not be issued for requests made more than 30 days after the carrier-confirmed delivery date.

Refunds will not be issued for products not purchased directly from tryvera.ca.

Refunds will not be issued for subscription renewal orders that have been billed and processed.

We cannot accept refund requests on gift cards.

Promotional, discounted, or bundled orders are eligible for the 30-Day Money-Back Guarantee at the price actually paid, not the listed retail value or crossed-out comparison price.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel within 14 days of delivery for any reason and without justification, in accordance with EU consumer protection law. Contact support@tryvera.ca to initiate.

Transaction Records

By placing an order on tryvera.ca, you acknowledge that we record and retain the following information for the purpose of order verification, fraud prevention, and dispute resolution: order confirmations with timestamps, shipping confirmations with tracking numbers, carrier delivery confirmations with delivery addresses and dates, IP addresses and device information collected at checkout, billing and shipping addresses, email addresses, subscription enrollment confirmations with billing schedules, and all customer service communications with timestamps.

This data may be submitted as evidence in the event of a chargeback or payment dispute.

Before Filing a Chargeback

We process all refund requests within 24 hours. If you are unhappy with your purchase for any reason, please contact us at support@tryvera.ca before initiating a dispute with your bank or credit card company. We will make it right.

Filing a chargeback or payment dispute without first contacting us may delay resolution, result in the dispute being contested with the full evidence package listed above, and may affect your ability to purchase from TryVera in the future.

We reserve the right to refuse future orders from customers who have previously filed a chargeback or payment dispute without first contacting our support team.

If a chargeback is filed after a refund has already been issued by TryVera, we will contest the dispute and provide evidence of the completed refund. Duplicate recovery (receiving both a refund from TryVera and a chargeback reversal from your bank) may be reported as fraud.

If a chargeback is filed against a subscription renewal charge, we will provide evidence of the customer's original subscription enrollment, confirmation email, billing schedule, and cancellation policy as part of the dispute response.

Limitation of Liability

To the maximum extent permitted by applicable law, TryVera and its owners, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase or use of our products, including but not limited to adverse health reactions, allergic reactions, lost income, or emotional distress.

Our total liability for any claim arising from your purchase shall not exceed the amount you actually paid for the product giving rise to the claim.

Policy Modifications

TryVera reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of tryvera.ca and purchase of our products after changes are posted constitutes your acceptance of the updated policy. The policy in effect at the time of your order governs that transaction.

Contact

For any questions about refunds, your order, or this policy:

Email: support@tryvera.ca

Response time: Within 24 hours, Monday-Friday